Empire Carpet, also known as Empire Today, is a leading provider of flooring and carpet installation in the United States. This article offers a thorough analysis of customer reviews for Empire Carpet, highlighting service quality, installation experiences, pricing, and overall value. Anyone considering Empire Carpet for their home or business will find detailed and diverse customer feedback, along with insights into what sets Empire apart in the flooring industry.
Empire Carpet Overview
Empire Carpet, operating as Empire Today, has been a fixture in the American flooring market for decades. The company specializes in residential and commercial flooring solutions, offering carpet, hardwood, laminate, tile, and vinyl flooring, with an emphasis on in-home shopping and next-day installation for many products. With over 70 locations nationwide, Empire Carpet’s business model revolves around convenience and a wide product selection delivered directly to customers’ doors.
Empire Carpet Services Offered
- In-Home Consultation: A flooring professional brings samples to the customer’s home, offering an on-the-spot estimate.
- Wide Selection of Flooring: Customers can choose from carpet, laminate, hardwood, vinyl, and tile.
- Professional Installation: Empire promises quick installation, often as soon as the next day.
- All-Inclusive Pricing: Services often include measurement, removal of old flooring, installation, and cleanup.
- Warranties: The company offers product and installation warranties of varying durations.
What Customers Like About Empire Carpet
Convenience Of In-Home Service
One of Empire Carpet’s most praised features is the in-home consultation. Customers appreciate having a flooring specialist bring samples directly to their doorstep, allowing them to compare how carpets and floors will look in their own lighting and décor. This process helps many feel more confident in their choices without the confusion of shopping in-store.
Selection And Variety
Empire Carpet offers an extensive inventory of carpeting, hardwood, tile, vinyl, and laminate, with a major focus on styles specially suited for American homes. Customers highlight that Empire’s selection includes both budget-friendly and premium options, often matching products found in local stores for both quality and aesthetics.
Fast And Professional Installation
Fast turnaround is a hallmark of Empire Carpet reviews. Many customers mention installations happening the next day or within a few days of purchase. Empire’s installers are generally noted as punctual, efficient, and courteous, completing the work quickly and cleaning up thoroughly afterward.
Areas For Improvement: Common Customer Complaints
Price Transparency And Cost Concerns
Some customers feel Empire Carpet’s pricing is on the higher side, especially when compared to DIY or big-box retailer options. Although the quote covers all services, a number of reviewers say sales tactics can be aggressive and discounts may be offered only after negotiation.
Mixed Experiences With Quality And Durability
While many customers are satisfied with their new carpet or flooring, some report dissatisfaction with the product’s durability after months of use. Common complaints include premature wear and difficulties with warranty claims, especially for lower-priced or promotional products.
Customer Service And Follow-Up
Reviews on post-installation customer service are mixed. Some customers describe prompt responses to issues, while others feel resolutions are slow or unsatisfactory. The warranty process can be cumbersome, particularly with documentation and coordinating repairs or replacements.
Empire Carpet Pricing: What To Expect
| Service | Estimated Price Range (per sq. ft.) |
|---|---|
| Carpet | $3.00 – $13.00 |
| Hardwood | $6.00 – $17.00 |
| Laminate | $3.00 – $10.00 |
| Vinyl | $4.00 – $12.00 |
| Tile | $7.00 – $19.00 |
Empire Carpet’s prices include removal, installation, and cleanup. Pricing varies by material type, flooring brand, room size, and regional labor costs. Customers should also consider promotional offers or seasonal discounts.
Empire Carpet Review Aggregates: Major Consumer Review Platforms
| Review Site | Average Rating (out of 5) | Number Of Reviews |
|---|---|---|
| Better Business Bureau (BBB) | 2.1 – 4.1 | 10,000+ |
| Trustpilot | 3.0 – 4.2 | 7,500+ |
| ConsumerAffairs | 3.2 – 4.0 | 4,000+ |
| Google Reviews (varies by city) | 3.4 – 4.5 | Varies |
The overall rating of Empire Carpet generally trends above average, with the majority of customers pleased by the convenience and speed of service. Lower scores often reflect complaints about sales pressure or unresolved quality issues.
Comparison: Empire Carpet Vs. Other Flooring Companies
| Feature | Empire Carpet | Lowe’s | Home Depot | Local Installers |
|---|---|---|---|---|
| In-Home Shopping | Yes | No | No | Sometimes |
| Next-Day Installation | Often Available | Not Common | Not Common | Rare |
| Project Management | Start-to-Finish | Partial | Partial | Varies |
| Price Negotiation | Yes | Limited | Limited | Yes |
| Selection | Broad | Very Broad | Very Broad | Limited |
| Warranty | Yes | Yes | Yes | Varies |
Empire Carpet stands out for its in-home service and rapid installation, while big-box stores offer a wider in-store selection and possible lower prices for DIY projects. Local installers may provide more personalized service, but their timelines and warranties vary greatly.
Types Of Carpets And Flooring Available At Empire Carpet
Carpet
- Berber: Durable and ideal for high-traffic areas.
- Plush: Soft, luxurious surface for bedrooms and living rooms.
- Patterned: Adds design elements and resists showing footprints.
Other Flooring Options
- Hardwood: Available in solid or engineered varieties with diverse finishes.
- Laminate: Budget-friendly and scratch-resistant for busy households.
- Vinyl: Water-resistant with styles mimicking tile or wood.
- Tile: Ceramic and porcelain options, best for kitchens and bathrooms.
Empire Carpet’s consultants help guide customers to the best choice based on lifestyle, budget, and home environment.
Empire Carpet Installation Process: What To Expect
Scheduling In-Home Consultation
Customers book a free appointment online or by phone. A sales representative arrives with samples, takes room measurements, and provides a quote on the spot. The process is designed to be low-pressure, but some report feeling upselling tactics.
Ordering And Installation
Once a product is selected, installation can happen as soon as the next day. Crews remove old flooring, make any needed preparations, and install the new floor. Installers handle furniture moving and cleanup, streamlining the process for busy homeowners.
Post-Installation And Cleanup
Empire Carpet includes post-installation inspection and cleanup in their service. Customers note that installers often vacuum or sweep the new floors and take debris away, minimizing disruption and ensuring a fresh start with the new flooring.
Empire Carpet Warranty And Support
Product Warranties
Empire offers a product warranty that varies by flooring type and brand. Standard coverage includes defects in material and workmanship, with some carpets featuring stain resistance or wear guarantees of up to 15 years.
Installation Guarantee
An installation warranty covers labor and workmanship for up to a year. If problems arise during this period, Empire pledges to repair or replace at no additional charge. Customers are encouraged to review warranty details and register their product after installation.
Customer Support Experience
Customer service can be reached by phone or online. While some report rapid resolution of issues, certain cases experience longer wait times or challenges in claim approval, especially when documenting warranty concerns.
How To Get The Best Value From Empire Carpet
- Shop Around: Obtain competing quotes before your in-home consultation to help negotiate.
- Ask About Promotions: Empire frequently markets discounts, especially for first-time customers.
- Review The Contract: Ensure all services and products are clearly listed before signing.
- Verify Warranties: Clarify details and process to register your flooring for warranty coverage.
Being a prepared consumer is key to maximizing value and satisfaction with Empire Carpet’s services.
Empire Carpet: Pros And Cons
| Pros | Cons |
|---|---|
| Convenient in-home consultation | Higher price than some DIY or in-store options |
| Large product selection | Sales tactics can feel aggressive |
| Fast, professional installation | Mixed customer service reports |
| All-inclusive project management | Not all product lines have extended warranties |
Empire Carpet’s strengths are in convenience and comprehensive service, but pricing and post-installation support may not fit every customer’s expectations.
Real Empire Carpet Customer Reviews And Experiences
Positive Experiences
- “The installers arrived on time and completed the job in one day. The process was very easy from the first visit to installation. Highly recommend Empire!” – Google Review
- “Loved being able to see the carpet samples in my own home. Got a good price after negotiating the quote. Floor looks great and already recommended to my neighbors.” – ConsumerAffairs
Negative Experiences
- “Felt the salesperson was a bit pushy, and I found the same carpet at a local store for less.” – BBB Review
- “The carpet started to fray after only ten months. It took several calls to get warranty service scheduled.” – Trustpilot
The majority of reviews praise Empire’s fast turnaround, but pricing and long-term durability attract recurring concern.
Should You Choose Empire Carpet?
Empire Carpet is best for homeowners seeking a convenient, all-in-one flooring solution with minimal disruption. Those looking for budget installations or extensive post-sale support may want to compare local options first. Customers are encouraged to read reviews for their specific city or installer, as local service can impact satisfaction.
Empire Carpet Contact Information And Service Areas
Empire serves most metropolitan areas across the United States. Prospective customers can schedule consultations via Empire Today’s official website or by phone. The company’s large network helps deliver consistent service, but it’s always wise to verify installer credentials and availability for your zip code.
Frequently Asked Questions About Empire Carpet
Does Empire Carpet offer free estimates?
Yes, consultations and estimates are free, with no obligation to buy.
How long does Empire installation take?
Many installations are completed in a single day, often within 24 to 72 hours of placing the order.
What flooring brands does Empire carry?
Empire stocks name brands as well as exclusive private label products, covering a wide spectrum of quality and price points.
Can I finance my Empire Carpet purchase?
Empire offers financing options for qualified customers, including promotional periods with no interest if paid in full within a certain timeframe.
Does Empire take away old flooring?
Yes, removal of old carpet or flooring is included in most installations, along with moving basic furniture and cleanup.
Summary: Key Takeaways On Empire Carpet Customer Reviews
- Empire Carpet is a leader in in-home flooring sales and installation, emphasizing convenience and professional service.
- Customer reviews highlight fast installation and comprehensive support, but some note issues with aggressive sales or product durability.
- Prices reflect all-inclusive service and may be higher than some retail alternatives, but discounts are often available for those who negotiate.
- Warranty and after-sales service are variable by region, so review your local installer’s reputation and ask detailed questions.
In-depth reviews for Empire Carpet consistently show its advantages for customers seeking an easy, guided flooring experience, but savvy shoppers should compare pricing, check warranty details, and read local reviews before committing.